Understanding the Conversation

I was watching a re-run of the Daily Show with Jon Stewart last night and caught an interview he did with Al Gore that I had missed the first time it ran. As they discussed the rise of the internet’s influence on public affairs, Gore used language to describe the situation that could easily have been part of a presentation at one of our Austin Social Media Club meetings.

Specifically, Gore talked about how the internet has allowed for the development of conversations. He didn’t use the word asynchronous to describe them, but that’s essentially what he meant. Instead of the “one-to-many” form of communication, the traditional method used by the mainstream media, the internet allows for “many-to-many” conversations to take place. Blogs, wikis, microblogs, social networks, all fit into this area.

Those of us who are intimately involved in social media may be thinking that everyone understands this concept. In fact, I contend it is still a “cutting-edge” notion based on the one-to-one conversations I’ve had recently with policy makers at the highest levels.

Al Gore has always been ahead of the curve among his colleagues on technology and future trends. He continues to be someone we need to listen to as what we now refer to as “social media” actually does become known by more and more people as the new conversation taking place around the globe on the internet.


Community or Campaign?

I’ve spent the last several days at my old stomping grounds on Capitol Hill in Washington, D.C. Typical among my conversations has been me answering the question “what is social media?” It is clear to me that there is still some time to go before it is understood that online and interactive communications are, in essence, the basis of a new form of communication called social media and that this conversation is replacing the static website world of the internet.

It’s interesting to me because Members of Congress have long practiced the art of conversation through their Congressional offices and in their personal interactions with constituents. Before there was an internet, phone calls, letters, town hall meetings and anything you could think was was used to reach voters. Anyone who has spent time working in a Congressional office knows that you can only stay in office by having an ongoing dialog with voters and potential voters.

I’m going to dedicate some time in the coming days to fleshing out my thoughts on the topic because this so directly applies to elected officials at all levels and to businesses large and small. To actually engage in a conversation with individuals and as part of a community, or a series of communities, is what social media is. The convergence of society, technology and media. It’s really very cool to be at the front end of a major change taking place in communications. My trip to D.C. only confirmed what we had suspected here at the firm and in the Social Media Club.


The Information R/evolution is Now

Greg Verdino of Crayon recently posted on the new video by Kansas State University anthropology professor Michael Wesch. Verdino calls the short film, entitled “Information R/evolution,” a “must watch” for anyone wanting to know more about the new age of information and social media. We agree.

This quick video succinctly gives our mind’s eye a quick way to grapple with this complicated and intimidating subject. It’s well worth the five minutes it will take you to watch it.


Verdino has also made Wesch’s earlier video, “The Machine is Us/ing Us” available on his personal website, Greg Verdino’s Marketing Blog.


Businesses, like politicians, now must use social media.

If politicians want to be successful, and they all do, they must continually be in communication with and accessible to the voters. Long before the advent of modern mainstream media, polling, and focus groups, successful elected officials knew how to find the key people in a community and use them as an information and communications resource. That’s why they are now adapting to the new age of conversation more quickly and seemingly with more ease than businesses that have larger staffs and budgets.

Why are politicians so aggressive? They have to be. If they don’t come in first, they lose. They’re gone, at least until the next election, and so there is no room for hesitation.

Several things politicians have had to learn quickly can be used by businesses in dealing with their own constituents and targeted communities. For example:

  • It’s possible to reach a large audience on a small budget. Social media makes it possible to constantly reach out to new people and build a community without having to use expensive marketing techniques.
  • The ability to respond to an issue rapidly is not optional. Tomorrow may be too late to address an issue that constituents want an opinion on today. Mainstream media and a politician’s opponent will answer for them if you they don’t have the ability to respond directly to their community of voters. Counting on the media to accurately report their view is no politician’s favorite strategy.
  • A system that allows for constant and ongoing interaction with their constituent community is essential for longevity and upward mobility. Town hall meetings, constituent mail, phone banks, and fund-raising campaigns are all regular aspects of the politician’s existence and that are now being facilitated by social media. They have to be able to communicate with the voters rapidly, it’s not optional.

If the competition is using every tool to reach those who will decide their success, you should too. Social media, done right, allows a politician or a business to build the large communities necessary for success and to simultaneously create relationships with individuals within that community. Key intelligence gathering and information distribution resources can all be cultivated while treating people the way they should be treated. Social media makes this possible much the same as it was was in the good old days, before expensive media, polling and other modern day electioneering techniques.

Unlike politicians, businesses can often afford to come in second or third place and still be in business. It’s so much better to come in first, though, and using every available resource to communicate to constituents is essential to do so. Social media is now a necessary component of a winning strategy for politicians and businesses.


Texas Monthly Joins the Conversation

Texas Monthly is a world class magazine, based in Austin, that measures up for content, quality, and journalistic skill with any publication in the world. When it brought in Eileen Smith, aka Pink Lady, creator of the popular blog InthePinkTexas.com, to serve as editor of its online content starting today, Texas Monthly officially signaled that it is also joining the conversation taking place on the web 2.0.

Currently, if you check out the talented writers of Texas Monthly online at TexasMonthly.com, you will find five blogs covering various topics of interest to the magazine’s regular readership. Burkablog, Delay of Game, Eat My Words, The Stand-up Desk, and State of Mine, are as professionally researched and written as the material that we have come to expect in the monthly print version of the magazine. The main problem with each of them, as blogs, is that there are only a handful of comments from readers. And all of them were directed to the politically oriented Burkablog.

I’ve read the Burkablog since Paul Burka started it, but never felt like I could engage in a conversation with Paul through the blog. When I’ve tried, it hasn’t been easy and I didn’t feel like I could “get through”. On the other hand, it is easy, and fun, to engage in the conversation on Eileen Smith’s blog, which is also largely about politics. The challenge for Eileen will be to translate her keen understanding of the conversational format of a successful blog to the institutional style of Texas Monthly. I’m betting that she will succeed wildly because she gets it when it comes to blogging.

There is no turning back from the new age of conversation that is social media and the web in its 2.0 format. In the 21st Century, if readers can’t talk back, they quickly lose interest and go elsewhere. Younger audiences aren’t necessarily looking for a news story as much as an interesting conversation that they can learn from and contribute to. Eileen Smith, a qualified journalist by education and training, and a bonafide blogger, might be the perfect fit to make TexasMonthly.com as great as the print version of the magazine already is.


Welcome to the Age of Conversation

Age of Conversation

Connie Reece, founder and principal of Reece & Company, is a contributing author of The Age of Conversation, a remarkable new book created and launched through social media.

If ideas are the currency of our times then this is, undoubtedly, the Age of Conversation, for without the art of dialog, the cut and thrust of debate and discussion, then the economy of ideas would implode under its own heavy weight. Instead, the reverse is true. Far from seeing an implosion, we are living in a time of proliferation — ideas build upon ideas, discussion grows from seeds of thought and single headlines give rise to a thousand medusa-like simulations echoing words whispered somewhere on the other side of the planet. All this — in an instant.

In what began as a half dare, the editors, Gavin Heaton and Drew McLellan, challenged bloggers around the world to contribute one page — 400 words — on the topic of “conversation.” The resulting book brings together over 100 of the world’s leading marketers, writers, thinkers and creative innovators in a ground-breaking publication.

All proceeds from sales of the book will be donated to Variety, the Children’s Charity.

Formats/Prices:

Hardcover $29.99
Softcover $16.95
E-book $9.99

Place your order online at Lulu.com/ageofconversation.

Read about the book’s origin
Learn about the authors
Read about the charity
An introduction of each author in 8 posts

Contributors:

Gavin Heaton
Drew McLellan
CK
Valeria Maltoni
Emily Reed
Katie Chatfield
Greg Verdino
Mack Collier
Lewis Green
Sacrum
Ann Handley
Mike Sansone
Paul McEnany
Roger von Oech
Anna Farmery
David Armano
Bob Glaza
Mark Goren
Matt Dickman
Scott Monty
Richard Huntington
Cam Beck
David Reich
Luc Debaisieux
Sean Howard
Tim Jackson
Patrick Schaber
Roberta Rosenberg
Uwe Hook
Tony D. Clark
Todd Andrlik
Toby Bloomberg
Steve Woodruff
Steve Bannister
Steve Roesler
Stanley Johnson
Spike Jones
Nathan Snell
Simon Payn
Ryan Rasmussen
Ron Shevlin
Roger Anderson
Robert Hruzek
Rishi Desai
Phil Gerbyshak
Peter Corbett
Pete Deutschman
Nick Rice
Nick Wright
Michael Morton
Mark Earls
Mark Blair
Mario Vellandi
Lori Magno
Kristin Gorski
Kris Hoet
G.Kofi Annan
Kimberly Dawn Wells
Karl Long
Julie Fleischer
Jordan Behan
John La Grou
Joe Raasch
Jim Kukral
Jessica Hagy
Janet Green
Jamey Shiels
Dr. Graham Hill
Gia Facchini
Geert Desager
Gaurav Mishra
Gary Schoeniger
Gareth Kay
Faris Yakob
Emily Clasper
Ed Cotton
Dustin Jacobsen
Tom Clifford
David Polinchock
David Koopmans
David Brazeal
David Berkowitz
Carolyn Manning
Craig Wilson
Cord Silverstein
Connie Reece
Colin McKay
Chris Newlan
Chris Corrigan
Cedric Giorgi
Brian Reich
Becky Carroll
Arun Rajagopal
Andy Nulman
Amy Jussel
AJ James
Kim Klaver
Sandy Renshaw
Susan Bird
Ryan Barrett
Troy Worman
S. Neil Vineberg

 

 

 

 

 


Corridors: The Conversation Begins

Welcome to Corridors, the conversational corner of Reece & Company online and also our home page.

Here you’ll find news, information and opinion about social media and conversational marketing. It’s what we do–what we’re passionate about.

You’ll also find a place to share your thoughts and observations, or a forum for asking questions and getting answers.

As a communications company, we track conversations. We also start them. Some of these conversations take place in the corridors of power. Some are happening in the corridors of corporate America. Yet others are wholly within the creative corridors.

RapidsMillions of voices are being heard around virtual water coolers — the online venues where people gather to exchange information, socialize and increase their influence. We hang out in these spaces too. In fact, you can find us all over the social mediasphere.

If you need help navigating the rapids of these emerging media streams, we’ve got extra room in our raft. Come join us as we ride this new wave of communications and explore new possibilities for conducting business and living life.